We’ll begin fulfillment on your order once payment has been received.
If there is an issue with your payment we’ll follow up with you within two working days.
For a complete overview of shipping matters (including our shipping rates) please see our Shipping Info page.
You’ll receive confirmation of shipment along with a tracking number as soon as your order ships.
We typically take 3-5 days to ship orders once payment has been completed. This is partly due to the fact that many of our titles are printed and bound to order.
Established Members
If you're already a member we encourage you to log in prior to making a new purchase. This will associate your new purchases with your account and may provide loyalty discounts in the future.
In the cart page your members sale status is indicated in the Account section above your cart items list:
New Members
If you’re not already a member you can join for free to receive access to discussion forums, discounts, and more. Click here to learn more about the benefits of becoming a member.
For orders of physical store items (not downloadable books), please be sure to enter a valid shipping address. If you use an invalid address is may result in a shipping delay.
Paypal & Credit Cards
You can pay using our secure PayPal gateway which accepts PayPal accounts as well as all major credit and debit cards.
Email Orders
If you wish you can send an Email order without paying online, and we will contact you to finalize the transaction. To make an Email order without making an immediate payment use the 'Email Order' button on the Checkout Page.
If you're experiencing any kind of difficulty ordering through our store please contact us. We value your time and loyalty and will find a solution to your needs.
We are a small and niche business. Many of our titles contain ideas, techniques and other materials that are bound to non-disclusure and confidentiality clauses, and cannot be disseminated to the general public. As a result, all our product sales are final, and sold on a non-refundable, non-returnable basis.
Defective Orders
We inspect all our orders by hand for physical defects. However, if your order arrives with a physical defect that is a result of production problems or defective materials we will replace the item with a non-defective equivalent. We will accept requests for replacement of defective items within 72 hours of receiving your product.
For more information on refunds, and our non-disclosure policies, please see our terms and conditions page.